Refund policy

30-Day Return Policy

We want you to feel good about what you ordered.

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

For returns made under our voluntary 30-day return policy, items must be returned in the same condition in which they were received — unworn, unused, with original tags attached, and, where applicable, in their original packaging. You may also be asked to provide your order number or proof of purchase.

How to Request a Return

Please contact us at contact@hemedit.com before returning any item.

Do not send merchandise back without receiving return authorization from us. Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and approved return address.

Packages sent without prior authorization may be refused or may not be eligible for a refund.

For returns due to a change of mind, fit, size, color, or personal preference, customers are responsible for return shipping costs unless otherwise required by applicable law.

If a physical return is required, we will provide the return instructions and approved return address after your request has been accepted.

For any return questions, please contact us at contact@hemedit.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you receive the wrong item, please contact us as soon as possible at contact@hemedit.com with your order number and details of the issue.

We may request photographs or other information so that we can review the issue and provide an appropriate resolution.

Where an item is confirmed to be damaged, defective, or incorrectly supplied, we will handle the matter in accordance with applicable consumer law.

Sale and Final Sale Items

Sale-priced items that are not specifically marked Final Sale are eligible for return subject to the conditions of this policy.

Items clearly marked Final Sale at the time of purchase are not eligible for returns under our voluntary return policy, except where required by applicable law or where the item is faulty, damaged, or not as described.

Gift cards are non-returnable except where required by applicable law.

Nothing in this section limits any statutory rights that cannot legally be excluded.

Exchanges

We do not currently process direct exchanges.

The fastest way to receive a different size, color, or item is to request a return for the original item and place a new order separately once your return has been approved.

United Kingdom and European Union Cancellation Rights

If you are a consumer in the United Kingdom or European Union, you may have additional statutory cancellation rights under applicable consumer law.

For eligible online purchases, you generally have the right to notify us that you wish to cancel your purchase within 14 days of receiving your goods, without giving a reason.

After notifying us of your cancellation, you must return the goods within the period required by applicable law.

You may inspect and try on an item in the same way that you reasonably would in a physical store. However, we may be permitted by law to reduce a refund where the value of an item has been diminished as a result of handling beyond what is reasonably necessary to inspect it.

Where applicable, we will refund the standard outbound delivery charge paid for the order. Additional costs resulting from choosing an upgraded or more expensive delivery service are not refundable beyond the cost of our standard delivery option.

Unless the item is faulty, damaged, incorrect, or applicable law requires otherwise, you are responsible for the cost of returning the goods.

These statutory cancellation rights are separate from, and are not limited by, our voluntary 30-day return policy.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund.

Your bank, credit card provider, PayPal, or other payment provider may require additional time to process and post the refund to your account.

Where a shorter refund period is required by applicable consumer law, we will comply with that requirement.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at contact@hemedit.com